Learn the basics of call center services
Since they burst onto the scene some fifteen years ago, call centers have become a staple in the business world. Advances in technology, and information technology in particular, have allowed the call center business to expand and succeed. Call centers are offices that receive a large volume of telephone calls from the clients of the companies they represent. Call centers are manned by call center agents.
The interesting thing about call centers is that they do not need to be in the country of the companies to which they provide the service. In some cases, it is generally more cost effective to establish call centers in other countries. This is one of the reasons why overseas call center services they are in such demand. In fact, there are different types of contact centers, namely:
Oh Incoming call centers: These guys only take customer calls, hence the name. They were once the most common type of contact centers.
Oh Outbound call centers: These are typically the opposite of inbound call centers in that call center agents make calls to customers and prospects looking for sales or lead generation.
Oh Contact centers: With this type of contact with customers it is not only by phone, but also by live chat and email. Contact centers may also be responsible for handling all of a company’s written correspondence, ie letters and faxes.
Oh Combined Call Centers: These types have characteristics of all the others. Combined contact centers may well be the future of call centers as many begin to offer all the services customers demand.
Benefits of a Call Center
There are many benefits to using a call center. The main benefit is an increase in profitability thanks to improved efficiency. There is more time for staff to perform their core functions instead of answering calls or processing requests. The fees for outsourcing to call centers are minimal compared to paying full-time staff.
Services
There is a wide variety of services that call centers offer: These include:
o Telephone answering service
o Troubleshooting services/technical support for products
or courier services
o Orders by voice mail
o Outbound telemarketing services
InSO International Call Center offers a variety of call center services. These services include some of those listed above, but also include:
o Back-End Transaction Processing and Office Services: Here we go the extra mile while providing professional services in skip tracking, payroll processing, application processing, and data research and analysis.
o Outgoing collections: At InSo we call customers requesting payment on their behalf or acknowledging receipt of payment.
o Customer Service: InSO’s customer service is more than answering queries. We treat customers well to build loyalty: every customer is treated as a valued person.
InSo also serves a broad cross section of companies. In fact, we represent companies in:
o Financial services sector
o Travel and hospitality industry
o Health and supplement industry
or technology industry
or Telecommunications sector
or insurance
o E-commerce and retail
Unlike some contact centers, InSO makes it possible for small and medium-sized businesses to pay for their services. If you’re still not sure what we can do for you and at what cost, request a free, no-obligation quote. The benefits of turning your call center services over to InSO include increased efficiency and ultimately increased profitability.
InSO International Call Center proves that all call centers are not the same. To learn more about our services and how we can help you succeed, visit us online at http://www.inso.us. We make it easy to contact us, as you can also call us at 626-531-6080. Our email and chat support services show that we want to make it easy for our customers to communicate with us. Take your business to the next level – let InSO Call Center take you there.
